Refund policy

RETURNS & REFUNDS POLICY

We hope you love your Xivetta pieces. However, if you need to return an item, please review the policy below carefully.

Returns
Returns must be requested and shipped back to us within 14 days of receiving your order. Items returned after this period will not be accepted.

Items must be:
– Unworn and unused
– In perfect condition
– Free from any damage
– Free from perfume, deodorant, smoke or any other scent
– With all original tags attached

If an item shows any signs of wear, damage, or fragrance, a refund will not be issued.

Sale Items
All sale items are eligible for store credit only. No monetary refunds will be issued for discounted purchases.

Postage Responsibility
The customer is responsible for all return postage costs. Returned items remain the customer’s responsibility until they are received by us. We strongly recommend using a tracked and insured service.

Refund Processing
Once your return is received and inspected, approved refunds will be processed within 10 working days. Please note that the time it takes for the funds to appear in your account depends on your bank and may take additional days.

We reserve the right to refuse any return that does not meet the conditions outlined above.